Last updated: 26 July 2026
We keep refunds simple: cancel anytime and keep what you paid for until the period ends, and genuine mistakes are always made right. The details below cover plans, add-ons and AI credits.
Every new account starts with a 7-day free trial — no card required. Nothing is charged until you choose a plan, so there is nothing to refund during the trial.
You can cancel your plan or any monthly add-on anytime from Settings → Billing. Cancellation stops the next renewal; you keep access until the end of the period you already paid for.
No partial refunds are issued for the unused remainder of a billing month once a renewal has been charged.
Duplicate or erroneous charges (for example a double renewal) are refunded in full — contact support with the payment reference.
If a paid feature was completely unusable for a prolonged period due to a fault on our side, contact us within 7 days; we will credit or refund the affected period at our discretion, applied fairly.
AI credit top-ups: unused credits from a top-up purchased in the last 7 days can be refunded on request. Credits already consumed by generations (including failed generations we have already auto-refunded in credits) are not refundable in money.
One-time add-on purchases can be refunded within 7 days of purchase if the feature has not been used.
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or UPI provider. Gateway processing fees may be deducted where the gateway does not return them to us.
Payments your customers make to you (orders, bookings, store checkout) go to YOUR payment-gateway account. Refunding your customers is governed by your own store policy and is initiated by you — Blurfield provides the refund tools, but the money and the decision are yours.
For any billing question, reach us via the Contact page with your registered email and the payment reference. We respond within one business day.