Quick answers about setup, channels, plans and your data.
Blurfield turns your WhatsApp, Instagram and Messenger into a storefront — AI answers customers, takes orders, books appointments and collects payments while you run the business from one dashboard.
No — Blurfield connects to your existing WhatsApp Business number, plus your Instagram and Facebook accounts.
Never. They just chat with you on WhatsApp, Instagram or Messenger like normal.
About 15 minutes: connect your channels with one click, add your catalog, and the AI is ready to sell. Most merchants go live the same day.
English, Hindi and Tamil out of the box — including Hinglish.
It hands the conversation to you: the chat is flagged in your shared inbox and you or your staff reply as yourself. The AI never guesses on sensitive things like refunds or complaints.
Yes — pause it for any single conversation from the inbox, or switch it off entirely. Every chat still lands in your inbox either way.
WhatsApp, Instagram and Messenger are all included free in every plan — connect any or all of them.
Yes — every plan starts with a 7-day free trial, no card needed.
Add-ons are optional superpowers — an online storefront, AI studio, broadcasts, extra payment gateways, couriers and more — billed on top of your plan only when you enable them.
Yes. Cancel from Settings → Billing whenever you like — you keep access until the end of the period you've paid for. See our Refund Policy for the details.
No. Customer payments go straight to YOUR payment-gateway or UPI account — we never touch them. You pay only your plan and any add-ons; Meta's per-conversation charges are billed by Meta directly.
Yes. Invite staff with role-based permissions — you control exactly who can see orders, chats, billing and settings.
Your data stays yours: encrypted in transit, stored in India and never sold. You can export a full backup or delete your account anytime.
Every feature and add-on has a full step-by-step guide in our documentation.